Featured content from Catalyst’s experienced team of Trainers and Consultants. Themes include Lean Six Sigma Training and Consulting, Continuous Improvement and Operational Excellence
How are you doing with your customer satisfaction ratings? I’ve been taking a look at some Net Promoter Score benchmarking results recently, and it seems that not too many organisations are floating their customers’ boats. You probably know that NPS is based on the fundamental perspective that every company’s customers can be divided into three…
In case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…
It’s that time again when we all make goals for the New Year ahead. Did you know that the origins of New Year’s resolutions began some 4000 years ago? The Babylonians made promises to their gods at the start of each year that they would return borrowed objects and pay their debts. They hoped this…
Capability in change management, often referred to as ‘soft tools’ are vital ingredients for the successful deployment of Lean Six Sigma. In many ways, it is the most important. Let’s start by looking at ‘creating the right environment’. Essentially this is about leaders ‘walking the talk’. They must encourage the application and use of Lean…
