In Brief: Matt Sims is a content creator and Lean Master with over 15 years of experience in Continuous Improvement. He hosts a podcast called “The Ever-So-Lean Podcast” that aims to inspire business owners and program managers to embrace Continuous Improvement. In his presentation, Matt shares his journey from being a postman to a distribution…
The brief version: ChatGPT is an innovative Artificial Intelligence (AI) tool that can help businesses in many ways, and this video focuses on problem solving and process improvement. The Catalyst team demonstrate how you can use ChatGPT as an ’additional team member’ to help identify and solve process issues, generate insights, and enhance customer satisfaction.…
It’s estimated that as a nation, the UK will get through 208 million boxes of chocolates this Christmas. And we won’t be the only ones. Aside from giving and receiving chocolates as a gift, other chocolate traditions across the world include drinking a hot chocolate and peanut butter concoction as part of Noche Buena celebrations…
“Moments of Truth” are often a key focus when we review processes – those moments where customers interact with an organisation, through its process, that shape the customer experience and influence perceptions. An example of a Moment of Truth when going on holiday might be a query you have about the seats assigned on the…
The coronation on June 2nd 1953 symbolised the transference of regal power from King George VI to Princess Elizabeth II. As the first coronation to be televised, it was watched by 27 million people in the UK and millions more around the world. As changeovers go, this isn’t exemplary – the Queen had acceded…
Catalyst’s Mark Jones guests on the Business Fixer Podcast to give an introduction to Lean Six Sigma. This is really worth a listen if you want an understanding on how Lean Six Sigma tools and techniques can improve and drive your business.
Way back in in April 2019, in the days when expressions like social distancing and long Covid were not part of normal conversation, my colleague, James Dwan, wrote an inspirational article entitled “How to become a Transformation Maestro with Agile” In Catalyst, we had already started work to develop a ‘new’ course to sit alongside…
Watching the Euros reminded me of a blog that Jo Dowdell wrote in 2018 about Gareth Southgate. As Lean Six Sigma devotees know, we talk a lot about cause and effect, Xs and Ys. The output of a process (Y measure) is caused by many different variables (the Xs). Thinking about Football…. clearly the output…
Lean Six Sigma requires a broad skill set – along with technical skills, influencing, project management and managing change, practitioners are also required to be good story tellers. Storyboards are used in Lean Six Sigma to support communication and information sharing. They tell the story of an improvement project from the beginning to the end,…
It’s thanks to the Education Act of 1880 that each new academic year starts in September. By this time of year the harvest had been collected so the children could be spared from their work on the land for a few hours a day to attend school. This has endured – even in 2020! – …
