The brief version: ChatGPT is an innovative Artificial Intelligence (AI) tool that can help businesses in many ways, and this video focuses on problem solving and process improvement. The Catalyst team demonstrate how you can use ChatGPT as an ’additional team member’ to help identify and solve process issues, generate insights, and enhance customer satisfaction.…
We frequently ask people in our workshops and webinars to tell us about the challenges they experience from day to day. This is done using a non-technical audio measurement system of our own invention which we call the ‘ugh-ometer’. We simply ask people to provide us with an “ugh” if they experience any of the…
“In every job that must be done, there is an element of fun. You find the fun, and – SNAP – the job’s a game!” So said Mary Poppins prior to bursting into song before a bemused looking Jane and Michael Banks. At Catalyst we always bring a spoonful of sugar to our work. In…
When was the last time you saw something that wasn’t as it should be and just fixed it? Maybe your fix worked, or maybe it didn’t and you thought, ‘well at least I tried’. This sort of thing happens all the time and I guess it always will. In many cases it is not wrong,…
Developing a strategy is the easy bit – implementing it effectively (aka strategy deployment) can seem like a far harder challenge! We can all say we want to grow our business by a certain amount, make it more profitable, or expand into new markets – but what does this really mean, and how do we…
Systems Thinking is described by Peter Senge as “a discipline for seeing wholes rather than parts, for seeing patterns of change rather than static snapshots, and for understanding the subtle interconnectedness that gives (living) systems their unique character”. Systems Thinking examples include ecosystems, cars and human bodies as well as organisations! Systems Thinkers have taught…
There are plenty of tools and techniques in the Continuous Improvement toolkit to support different thinking and creativity, and it has long been maintained that equipping and engaging people in improvement activities is an essential CI principle. Indeed failure to use the talent and imagination of people has been recognised as one of the quintessential…
We can probably all think about being more efficient ourselves. What do you want to save? The answer that’s likely to come to mind first is saving time. According to the adage, ‘time means money’ – so perhaps it could ultimately come down to money. But what exactly is involved in becoming more efficient and what does…
Continuous improvement in organisations starts with continuous learning and growth at an individual level, which is why personal development is important. Indeed, proceeding to achieve sustainable Operational Excellence calls for constant learning, honest reflection and harnessing the full potential of our people to routinely remove constraints, solve problems and find a better way. Fujio Cho,…
On our theme of ‘getting started’ this month, we always recommend listening closely to the ‘voice of the customer’ to understand the experience of using products and services from their point of view. Catalyst Director, Mark Jones, recently had a holiday in Cuba but couldn’t switch off completely prompted by his experiences, as he explains…
