Don’t be put off by the title at the top of this seasonal post. We haven’t come over all ‘Bah humbug’ and decided to lecture everybody on the most efficient way to cook their Brussel sprouts (a quick tip though – don’t bother cutting a cross in the base as it’s a process step which doesn’t…
Catalyst Consulting provides a guide to Everyday Operational Excellence, what it is and how to take the necessary steps to achieve it. [box]This article has been published in Fresh Business Thinking, 7th June 2016, and can be found here.[/box] All too often the discipline of business management is divided along the lines of binary decision…
Catalyst Consulting explores the benefits of using Lean Six Sigma methodology in the public sector, using their Lean Six Sigma award winning North Ayrshire council project as a case study. This is neither the time nor the place to rehearse the rights and wrongs of the government policy of austerity, but it is probably worth pointing out…
This article was written by Catalyst Consulting Director John Morgan on 6 Oct 2015, shortly before he was diagnosed with pancreatic cancer. The article explores his concept of Errornomics and eliminating waste in processes. Recently, I found myself on jury service. It was an interesting, but frustrating experience as I witnessed so much waste within the system and processes…
Catalyst Consulting has been featured in an article by The Scotsman, explaining the key benefits to Lean Six Sigma and the EFQM Model on business processes. Methodology that change how firms operate “Lean and mean, with half a dozen ways you can eliminate waste from your business, writes Claire Ford Lean Six Sigma and the EFQM…
How do you work? ‘Hard’ will undoubtedly be the answer you give to that question, since everybody thinks they work hard and, indeed, most of us do. There are exceptions, of course, and if you’re reading this in the workplace then the chances are that you just raised your eyes from the screen to glance…
In part one we covered the importance of process mapping. In this second and final part we will get down to brass tacks and discuss how to create process maps and how to use them to greatest effect. How to process map Process maps can take a number of different forms and, depending on complexity,…
How are you doing with your customer satisfaction ratings? I’ve been taking a look at some Net Promoter Score benchmarking results recently, and it seems that not too many organisations are floating their customers’ boats. You probably know that NPS is based on the fundamental perspective that every company’s customers can be divided into three…
Strategy Deployment enables leaders to prioritise actions for breakthrough improvement. Catalyst customer Brendan McNulty, Vice President and General Manager for UK and Ireland, Johnson Controls, Building Efficiency, shares his experiences. What was your goal in implementing Strategy Deployment? To identify new ways to continue Johnson Controls’ leadership in delivering building technologies and services by setting priorities,…
Imagine an office fully equipped for the digital age, optimised for individual needs and agile enough to adapt to changing requirements over the next 10 years. Rick Hewitt, Finance Director, introduced the New Way of Working concept and described how this radical change journey began two years ago, fuelled by benchmarking visits and a realisation…
