Transformation Results
Real world results achieved with our guidance;
reduction in Billing rejections
Defect rate reduction from DPMO = 9600, to 1600 (4.5 sigma)
Cycle time improvement equivalent to £200k/year employee cost
reduction in “bill after cease” credits
€80k
annual saving in rework cost
reduction in Major Incidents
Additional benefits
- Allocation of significant extra work to a team without requiring extra resource
- Consistent Major Incident process
- Increased time spend on resolution / preventative actions
- improved Governance
- Increased customer satisfaction
- Clearly defined roles leading to participants who are aware of their responsibilities within the process
- Clearly defined, consistent and documented escalation paths
- Substantially reduced failed orders and cancellations
- Avoidance of 120 negative customer experiences per week
- Elimination of emails and Excel from the Service Transition process
Learn More
Find out more about how Catalyst can help your business achieve real-world results like these. Download our Prospectus and get in touch to discuss your needs in detail.
