Transformation Results
Real world results achieved with our guidance;
Reduction in time to process data formatting requests from 9 to 4 minutes
Fee earner feedback rate increased from <6% to >33%
Data entry error rate reduced from 8% to 1%
reduction in wait time
Reduction in time taken for tasks of between 5% and 75%
corresponding error rate reductions of 50-60%
reduction in “chaser” calls
Video Conference disruption rate reduced from ~10% of events to ~0%
Waste down 98%
Backlog down 48%
DSO down from 120 days max to 65 days
Additional benefits
- Processes that are efficient and useable for the advisor
- Payment declines resolved within a suitable SLA
- The customer has the ability to correct their own payment decline online and knows what to correct to ensure that the order progresses
- Facilitation of RPA automation
- Reduced invoice failure rate by 75%, reduced shared services costs, enhanced visibility of unrecorded liabilities for client NG
- More productive use of downtime, better recording and visibility
- 78% reduction in reconciliation time
- Updated process and documentation to reduce occurrence of identified failure modes
- Halved TAT, improved productivity by 50%, improved customer satisfaction and cost savings
Learn More
Find out more about how Catalyst can help your business achieve real-world results like these. Download our Prospectus and get in touch to discuss your needs in detail.
